Resolver

Resolver is a software tool used to analyze complex situations. Using a method known as Interpretive Structural Modeling (ISM), the software provides a process for inspecting or de-risking a decision-making process.

Resolver helps you focus your thinking on the interactions between the separate issues that make up the problem. This process ensures that all factors are addressed and considered before identifying a proper course of action.

How it is used in Practice

Typically, participants are asked to brainstorm a list of issues or items based on a problem/situational statement (trigger question). To evaluate these issues, participants are given a wireless, hand-held, numeric keypad so their individual opinions can be heard.

These responses are transmitted through the keypad (via an FM signal) to a receiver, which is connected to a laptop computer running the software. The results are displayed at the front of the room via a standard LCD projector.

Once a list of issues has been generated, they may then be ranked or categorized to enhance focus on a subset of issues. Next, using the ISM process, The Resolver produces a chart or model that visually depicts the interrelationships between each of the elements and reveals underlying concepts and patterns that facilitates discussion, understanding, decision-making and action planning. The model points the group in the direction of the desired goal and reveals the steps to be taken in their proper sequence to achieve that goal.